Frequently Asked Questions for Round Rock

 

Who do I call if there is an outage?

 

ONCOR handles all power outages in Round Rock  

For a power outage call 888-313-4747

Or you can report your service outage online here:

 

 

 

 

 

 

 

 

What will it cost me to set up or switch my service?

There will be a low cost connection fee. This is a one time fee and will be included on your first bill.

 

How long will it take to complete the order for my service?

It takes just about 10-15 minutes over the phone.

 

When will I get my bill? 

When you receive your invoice will depend on when your electricity meter is read by the electric “delivery” company in your area. Oncor is the electric “delivery” company in Round Rock. You will typically receive your electricity bill about 4 to 7 days after your meter has been read.

 

If you have started new electric service, your first bill can arrive within 1 to 5 weeks from the date your electricity meter was "turned on", depending upon the meter reading schedule in your area.

 

       Will I have to pay a deposit for my new service?       

                       It will depend on the primary account holder’s credit score for electric utility purpose.  My City Electricity will check your overall credit score (we use EquiFax) to see if a deposit would be required. This is what is called a ‘soft check’ on a credit score, as you are not applying for a ‘line of credit.’ (Please call us for other options available if you do not wish to use this process.)    

             If your score is in the low 600’s or better, you will NOT be asked for a deposit. At the time your request is submitted, we will get an instant response on a whether or not a deposit is required. If a deposit is needed, we will call you back immediately and discuss your options. The deposits are incremental according to credit score, and are as follows:

For an Apartment – $40, $80, $120*, $160*              For a Home – $70, $140, $210*, $280*

*These higher deposit amounts may be split into 2 payments. You can pay half the deposit upon enrollment; the other half will be due on your first bill.

 

How long will I have to pay my bill once I get my invoice?

Once you get your electricity bill, you will have at least 10 days to pay before it is considered "late".

If the bill is not paid by the invoice specified due date, a "disconnect notice" will be sent alerting you that you have about 10 more days to pay the bill before a disconnect occurs.  This gives you approximately 3 weeks to pay the bill before a disconnection for non-payment would occur.

 

What happens if I move?

If you are moving within the same service area, just give us a call and update your address.  If you are moving out of the area, call us or check to see if we provide energy to your new address.